{"id":3365,"date":"2020-09-09T18:39:54","date_gmt":"2020-09-09T16:39:54","guid":{"rendered":"https:\/\/together-webzine.haulotte.com\/loxam-haulotte-in-pole-position\/"},"modified":"2021-01-12T17:13:53","modified_gmt":"2021-01-12T15:13:53","slug":"loxam-haulotte-in-pole-position","status":"publish","type":"post","link":"https:\/\/dev.refonte.together-webzine.haulotte.com\/ro\/arhive-5_ro\/loxam-haulotte-in-pole-position\/","title":{"rendered":"Loxam: Haulotte \u00een pole position"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3365\" class=\"elementor elementor-3365 elementor-769\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-4e0fae80 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4e0fae80\" data-element_type=\"section\" 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class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-122a295e\" data-id=\"122a295e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1eef36f3 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"1eef36f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1280\" height=\"720\" src=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/loxam-access.jpg\" class=\"attachment-full size-full wp-image-4108\" alt=\"\" srcset=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/loxam-access.jpg 1280w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/loxam-access-300x169.jpg 300w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/loxam-access-1024x576.jpg 1024w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/loxam-access-768x432.jpg 768w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-4ce1b767 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4ce1b767\" data-element_type=\"section\" data-e-type=\"section\" 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data-id=\"5b80ff4f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-19551d85 elementor-widget elementor-widget-image\" data-id=\"19551d85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/picto-orange.svg\" class=\"attachment-large size-large wp-image-1111\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-26c6c96d\" data-id=\"26c6c96d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-4da916b3 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"4da916b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Loxam: Haulotte \u00een pole position<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a038e7c elementor-position-inline-start elementor-hidden-phone elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-global elementor-global-5099 elementor-widget-icon-box\" data-id=\"a038e7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-map-marker-alt\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h6 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t<span>france<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77b2589 elementor-widget elementor-widget-text-editor\" data-id=\"77b2589\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong>LOXAM: HAULOTTE \u00ceN POLE POSITION!<\/strong><\/h3><h3><em>\u00cen cadrul unui studiu privind furnizorii, Loxam Access a efectuat un sondaj anual \u00een cadrul echipelor sale pentru identificarea gradului de satisfac\u021bie a acestora. Obiectivul Loxam consta \u00een ob\u021binerea unui clasament al celor 14 furnizori, prin raportarea la mai mul\u021bi indicatori. \u00cen 2020, Haulotte s-a pozi\u021bionat pe prima pozi\u021bie \u00een cadrul acestui sondaj. David GRAVEZ, Director tehnic Loxam Access Fran\u021ba, ne spune mai multe&#8230;<br \/><\/em><\/h3><p><strong>Deoarece realiza\u021bi \u00een fiecare an o anchet\u0103 pe l\u00e2ng\u0103 colaboratorii dvs. pentru evaluarea activit\u0103\u021bii furnizorilor dvs., care sunt aspectele \u0219i obiectivele abordate?<\/strong><\/p><p>Actualmente, Loxam Access investe\u0219te \u00een construirea unui parc de ma\u0219ini care va num\u0103ra mai mult de 3 200 de platforme \u0219i nacele de ridicare, provenind de la 14 fabrican\u021bi diferi\u021bi. Odat\u0103 achizi\u021bionate aceste ma\u0219ini, pentru noi este esen\u021bial s\u0103 fim informa\u021bi de agen\u021biile \u0219i centrele noastre privind experien\u021ba lor de lucru \u00een utilizarea acestora. Astfel, evalu\u0103m performan\u021bele tehnice ale fiec\u0103rei ma\u0219ini, ale fiec\u0103rei m\u0103rci, lu\u00e2nd \u00een calcul to\u021bi factorii prin care putem determina costurile totale de exploatare (CTE). \u00cen fapt, este vorba de costurile de mentenan\u021b\u0103, reparare \u0219i imobilizare, prin m\u0103surarea calit\u0103\u021bii, a performan\u021belor tehnice \u0219i a rezisten\u021bei fiec\u0103rei ma\u0219ini, precum \u0219i a costurilor de service post-v\u00e2nzare, pentru fiecare constructor \u00een parte.<\/p><p>Aceast\u0103 activitate ne permite s\u0103 abord\u0103m fiecare constructor cu observa\u021bii, opinii constructive sau cerin\u021be specifice, demonstrate prin cifre \u0219i studii detaliate. \u00cen cadrul Loxam, perioadele de exploatare a echipamentelor sunt lungi, iar calitatea acestora ocup\u0103 primul loc. Mai precis, calitatea echipamentelor, a rela\u021biilor de munc\u0103 \u0219i a parteneriatului cu fiecare constructor.<\/p><p>Dac\u0103 Loxam Acces nu lucreaz\u0103 cu anumi\u021bi constructori, aceasta se datoreaz\u0103 unor costuri totale de exploatare prea ridicate. Pe termen lung, acestea nu depind de pre\u021bul ini\u021bial de achizi\u021bie. Dimpotriv\u0103, acestea variaz\u0103 puternic din cauza unor perioade prea frecvente de imobilizare, cauzele fiind variate: lipsa calit\u0103\u021bii, dublat\u0103 de o slab\u0103 rezisten\u021b\u0103 a materialelor, durat\u0103 prea mare de a\u0219teptare a pieselor de schimb, costuri prea mari de mentenan\u021b\u0103, etc. Prin urmare, frecven\u021ba interven\u021biilor pe teren ale tehnicienilor no\u0219tri este primordial\u0103.<\/p><figure id=\"attachment_5618\" aria-describedby=\"caption-attachment-5618\" style=\"width: 224px\" class=\"wp-caption alignleft\"><img decoding=\"async\" class=\"wp-image-5618 size-medium\" src=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/07\/David-Gravez_Directeur-Technique-LOXAM-ACCESS-1-224x300.jpg\" alt=\"\" width=\"224\" height=\"300\" srcset=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/07\/David-Gravez_Directeur-Technique-LOXAM-ACCESS-1-224x300.jpg 224w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/07\/David-Gravez_Directeur-Technique-LOXAM-ACCESS-1-765x1024.jpg 765w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/07\/David-Gravez_Directeur-Technique-LOXAM-ACCESS-1-768x1028.jpg 768w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/07\/David-Gravez_Directeur-Technique-LOXAM-ACCESS-1-1148x1536.jpg 1148w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/07\/David-Gravez_Directeur-Technique-LOXAM-ACCESS-1-scaled.jpg 1531w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/07\/David-Gravez_Directeur-Technique-LOXAM-ACCESS-1-1320x1766.jpg 1320w\" sizes=\"(max-width: 224px) 100vw, 224px\" \/><figcaption id=\"caption-attachment-5618\" class=\"wp-caption-text\">David GRAVEZ, Director tehnic Loxam Access Fran\u021ba<\/figcaption><\/figure><h4><strong>De c\u00e2\u021bi ani efectua\u021bi aceast\u0103 consultare sistemic\u0103?<\/strong><\/h4><p><strong>\u00a0<\/strong>Acest sondaj de m\u0103surare a satisfac\u021biei tehnice este efectuat la nivelul \u00eentregului grup LOXAM de cel pu\u021bin zece ani, de c\u0103tre directorii departamentelor tehnice. La nivelul filialei Loxam Access, demersul nostru este mai cuprinz\u0103tor, prin includerea tuturor \u0219efilor de ateliere service.<\/p><h4><strong>Care sunt cele mai importante caracteristici apreciate de personalul dumneavoastr\u0103 la produsele Haulotte?<\/strong><\/h4><p>\u00cen ceea ce prive\u0219te Haulotte, de 6 &#8211; 7 ani constat\u0103m o ameliorare continu\u0103 a feedback-ului \u0219i a satisfac\u021biei \u0219efilor no\u0219tri de ateliere service, acestea situ\u00e2ndu-se pe primul loc \u00een acest an. Dar ceea ce conteaz\u0103, mai mult dec\u00e2t calitatea sau robuste\u021bea fiec\u0103rei ma\u0219ini \u00een sine, este rela\u021bia cu clientul \u0219i dialogul cu echipele Haulotte. De c\u00e2\u021biva ani, sim\u021bim \u0219i apreciem faptul c\u0103 Haulotte s-a repozi\u021bionat \u00een mod real fa\u021b\u0103 de clien\u021bii s\u0103i, prin recunoa\u0219terea rolului central al acestora. Dialogul este real, reactiv, dinamic \u0219i constructiv. Avem sentimentul c\u0103 suntem asculta\u021bi \u0219i c\u0103 ob\u021binem, \u00een consecin\u021b\u0103, r\u0103spunsuri concrete la \u00eentreb\u0103rile noastre.<\/p><p>Echipele de tehnicieni Loxam sunt consultate azi \u00een chestiuni mult mai importante, ajung\u00e2ndu-se p\u00e2n\u0103 la participarea acestora la conceperea unor noi ma\u0219ini sau la implementarea unor idei inovatoare de echipare a acestora. \u00cen trecut, aveam impresia c\u0103 apari\u021bia unei probleme la un echipament de lucru implica doar r\u0103spunderea operatorului, care fie nu \u0219tia, fie utiliza gre\u0219it ma\u0219ina. Ast\u0103zi, Haulotte este mult mai atent\u0103 la preocup\u0103rile noastre sau la cele ale operatorilor finali, prin implementarea unui dialog permanent. Acesta este un aspect important, deoarece pie\u021bele, uzan\u021bele \u0219i constr\u00e2ngerile evolueaz\u0103 mult mai rapid dec\u00e2t o f\u0103ceau \u00een trecut.<\/p><h4><strong>\u00cen urma sondajului dumneavoastr\u0103, care sunt coordonatele prioritare de optimizare \u0219i a c\u0103ror implementare este necesar\u0103?<\/strong><\/h4><p>Diversificarea, at\u00e2t a clien\u021bilor c\u00e2t \u0219i a gamei de echipamente sau a domeniilor de utilizare, este \u00eentr-o dinamic\u0103 continu\u0103. Prin urmare, trebuie s\u0103 \u00eenchiriem ma\u0219ini care sunt din ce \u00een ce mai simplu de utilizat, chiar \u0219i pentru operatori cu o experien\u021b\u0103 limitat\u0103, dar robust construite \u0219i care pot fi folosite \u00een condi\u021bii de maxim\u0103 siguran\u021b\u0103. Ulterior, diferen\u021ba va fi f\u0103cut\u0103 de serviciile post-v\u00e2nzare. Este primordial\u0103 asisten\u021ba acordat\u0103 clien\u021bilor, eficacitatea comenzilor \u0219i livrarea rapid\u0103 a pieselor de schimb. \u0218efii no\u0219tri de atelier apreciaz\u0103, \u00een mod special, site-ul web de comand\u0103 a pieselor de schimb Haulotte, care este simplu, complet \u0219i eficace.<\/p><p>Urmeaz\u0103 dialogul, informarea, formarea profesional\u0103, prezen\u021ba un interlocutori disponibili \u0219i reactivi, aspecte absolut vitale pentru o companie mare de \u00eenchiriere a utilajelor, cum este Loxam. \u00cen domeniul nostru de activitate, avem nevoie de r\u0103spunsuri rapide.<\/p><h4><strong>\u00cen concluzie, ce mesaj dori\u021bi s\u0103 transmite\u021bi colaboratorilor Haulotte?<\/strong><\/h4><p>\u00cen opinia mea, colaboratorii Haulotte sunt pe drumul cel bun \u00een rela\u021biile construite cu clien\u021bii lor, pe parcursul mai multor ani. Tot timpul vor fi chestiuni care trebuie \u00eembun\u0103t\u0103\u021bite, dar suntem convin\u0219i c\u0103, datorit\u0103 acestui dialog, se va \u021bine cont \u0219i va fi ascultat fiecare aspect particular. Acest fapt este deopotriv\u0103 \u00eencurajator \u0219i constructiv. 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Obiectivul Loxam consta \u00een ob\u021binerea unui clasament al celor 14 furnizori, prin raportarea la mai mul\u021bi indicatori. \u00cen 2020, Haulotte s-a pozi\u021bionat pe [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":4108,"comment_status":"open","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"footnotes":""},"categories":[286],"tags":[235],"class_list":["post-3365","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-arhive-5_ro","tag-france-ro"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Loxam: Haulotte \u00een pole position - Together<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Loxam: Haulotte \u00een pole position - Together\" \/>\n<meta property=\"og:description\" content=\"CHEZ NOS CLIENTS LOXAM: HAULOTTE \u00ceN POLE POSITION! \u00cen cadrul unui studiu privind furnizorii, Loxam Access a efectuat un sondaj anual \u00een cadrul echipelor sale pentru identificarea gradului de satisfac\u021bie a acestora. 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