{"id":3363,"date":"2020-09-03T18:39:52","date_gmt":"2020-09-03T16:39:52","guid":{"rendered":"https:\/\/together-webzine.haulotte.com\/o-noua-organizare-in-serviciul-clientilor\/"},"modified":"2021-01-12T17:15:19","modified_gmt":"2021-01-12T15:15:19","slug":"o-noua-organizare-in-serviciul-clientilor","status":"publish","type":"post","link":"https:\/\/dev.refonte.together-webzine.haulotte.com\/ro\/arhive-5_ro\/o-noua-organizare-in-serviciul-clientilor\/","title":{"rendered":"O nou\u0103 organizare \u00een serviciul clien\u021bilor"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3363\" class=\"elementor elementor-3363 elementor-761\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-4f50f236 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" 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elementor-section-height-default elementor-section-height-default\" data-id=\"2819ad4e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-34b6027f\" data-id=\"34b6027f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-45d36081 elementor-widget elementor-widget-image\" data-id=\"45d36081\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/picto-orange.svg\" class=\"attachment-large size-large wp-image-1111\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-37056f73\" data-id=\"37056f73\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5e9997 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"d5e9997\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">O nou\u0103 organizare \u00een serviciul clien\u021bilor<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb9fb71 elementor-widget elementor-widget-text-editor\" data-id=\"cb9fb71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Echipa care se ocup\u0103 de partea digital\u0103 \u00een cadrul serviciilor pentru clien\u021bi a creat un eveniment nou pentru grup: s\u0103pt\u0103m\u00e2na UX! (User eXperience\/Experien\u021b\u0103 Utilizator)<\/h3>\n<p>Dou\u0103 ateliere de lucru \u201eDesign Sprint\u201d alc\u0103tuite din participan\u021bi voluntari din diferite departamente au permis stabilirea coordonatelor de dezvoltare a dou\u0103 instrumente digitale propuse \u00een oferta noastr\u0103 de servicii: Easy Spare Parts \u0219i Haulotte Diag.<\/p>\n<p>Design Sprint este o metod\u0103 de inovare care vizeaz\u0103 accelerarea solu\u021bion\u0103rii problemelor \u0219i creativitatea \u00een cadrul \u00eentreprinderii. Obiectivul este de a r\u0103spunde nevoilor utilizatorilor \u0219i clien\u021bilor repede \u0219i cu cele mai mici costuri. Prin Design Sprint, \u00een 5 zile, o mic\u0103 echip\u0103 trece astfel de la idee la testarea de c\u0103tre utilizatori a unui prototip.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13d13e0 elementor-widget elementor-widget-image\" data-id=\"13d13e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/design-sprint-service-client-1024x768.jpg\" class=\"attachment-large size-large wp-image-1636\" alt=\"\" srcset=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/design-sprint-service-client-1024x768.jpg 1024w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/design-sprint-service-client-300x225.jpg 300w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/design-sprint-service-client-768x576.jpg 768w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/design-sprint-service-client-1536x1152.jpg 1536w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/design-sprint-service-client.jpg 2016w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">A Design Sprint workshop driven by the Digital Services team: Mathieu Parent, Samir Timijja, Marine Fargetton and Maxime Leclerc.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c05651 elementor-widget elementor-widget-text-editor\" data-id=\"7c05651\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Colaboratori, clien\u021bi, parteneri&#8230; \u00eentreg mediul Haulotte utilizeaz\u0103 \u00een mod regulat instrumentele puse la punct de c\u0103tre echipa digital\u0103 aflat\u0103 \u00een serviciul clien\u021bilor!<\/p>\n<p>Pe plan intern, echipa lucreaz\u0103 de c\u00e2teva luni pentru a reg\u00e2ndi pozi\u021bionarea sa, pentru a r\u0103spunde mai bine evolu\u021biilor nevoilor pie\u021bei. \u201e<em>Project Leaders devin Project Owners, adic\u0103 nu se mai limiteaz\u0103 doar la lansarea produsului. Ei asigur\u0103 monitorizarea acestuia, analizeaz\u0103 feedback-ul privind experien\u021ba legat\u0103 de profesii pentru a o face s\u0103 evalueze \u00een func\u021bie de a\u0219tept\u0103ri \u0219i, prin urmare, s\u0103 \u00eei \u00eembun\u0103t\u0103\u021beasc\u0103 performan\u021bele<\/em>\u201d, explic\u0103 Mathieu Parent, Digital Service Manager. Aceast\u0103 nou\u0103 localizare favorizeaz\u0103 optimizarea produselor, \u00een vederea oferirii unei experien\u021be a clien\u021bilor mult mai reu\u0219ite.<\/p>\n<h4>Proiecte interconectate<\/h4>\n<p>Implementarea acestui sprijin durabil permite oferirea de solu\u021bii concrete pentru diferitele profesii ale grupului, de exemplu tehnicienii care folosesc Haulotte Diag pentru depanarea sau programarea ma\u0219inilor. \u201e<em>Trebuie s\u0103 dezvolt\u0103m aplica\u021bia Haulotte Diag \u00een a\u0219a fel \u00eenc\u00e2t aceasta s\u0103 r\u0103spund\u0103 nevoilor conexe ale tehnicienilor; realizarea interven\u021biei, accesul la documenta\u021bie \u0219i pentru ca aceasta s\u0103 fie \u00eentotdeauna conform\u0103 cu mediile mobile care, la r\u00e2ndul lor, evolueaz\u0103 foarte repede. Acest lucru ne oblig\u0103 s\u0103 ne dezvolt\u0103m competen\u021bele, s\u0103 instituim un proces mult mai agil: iat\u0103 ce ne-a adus noua func\u021bie de Projet Owner<\/em>\u201d precizeaz\u0103 Marine Fargetton, specializat\u0103 \u00een Servicii tehnice \u0219i Supply chain.<\/p>\n<p>Pentru a asigura monitorizarea tuturor solu\u021biilor propuse, echipa digital\u0103 instituie o metod\u0103 eficient\u0103, dup\u0103 cum declar\u0103 Samir Timijja, \u00eens\u0103rcinat cu experien\u021ba utilizatorilor. \u201e<em>Avem \u00eentreb\u0103ri referitoare la clien\u021bi \u0219i la profesii pentru a afla necesit\u0103\u021bile acestora, apoi \u00eentocmim o foaie de parcurs, pe care o atest\u0103m<\/em>\u201d. Sunt vizate toate instrumentele digitale, chiar \u0219i site-urile web destinate clien\u021bilor \u0219i partenerilor precum Easy Spare Parts, E Technical Information sau chiar platforma de formare profesional\u0103.<\/p>\n<p>Datorit\u0103 noii localiz\u0103ri a echipei digitale de servicii, Project Owners vor putea urm\u0103ri punerea \u00een aplicare a instrumentelor lor \u00een timp \u0219i optimizarea regulat\u0103 a acestora. \u201e<em>Aceast\u0103 evolu\u021bie continu\u0103 ne va permite, de asemenea, s\u0103 atragem noi utilizatori \u0219i noi clien\u021bi<\/em>\u201d concluzioneaz\u0103 Maxime Leclerc, a c\u0103rui misiune este identificarea de noi instrumente de marketing digitale.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-125452c9 elementor-widget elementor-widget-post-navigation\" data-id=\"125452c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-navigation.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-post-navigation\">\n\t\t\t<div class=\"elementor-post-navigation__prev elementor-post-navigation__link\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-post-navigation__next elementor-post-navigation__link\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-35989c0d\" data-id=\"35989c0d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-13a7bfb2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"13a7bfb2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-66ea6218\" data-id=\"66ea6218\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1084a76c elementor-widget elementor-widget-image\" data-id=\"1084a76c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/picto-orange.svg\" class=\"attachment-large size-large wp-image-1111\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7f82c9f7\" data-id=\"7f82c9f7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f4a22de elementor-widget elementor-widget-heading\" data-id=\"5f4a22de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Citi\u021bi \u0219i<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<script>\n\t\t\t\t(function($) {\n                    \"use strict\";\n\n                    var target = $('.elementor-element-539de911');\n\n                    \n                    var EaelParallaxElement = {\n\n\t\t\t\t\t\tinit: function() {\n\t\t\t\t\t\t\telementorFrontend.hooks.addAction('frontend\/element_ready\/global', EaelParallaxElement.initWidget);\n\t\t\t\t\t\t},\n                        responsiveParallax: function(){\n                            var android = 1,\n                                ios = 1;\n                            switch( true || 1 ){\n                                case android && ios:\n                                    return \/iPad|iPhone|iPod|Android\/;\n                                    break;\n                                case android && ! 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(User eXperience\/Experien\u021b\u0103 Utilizator) Dou\u0103 ateliere de lucru \u201eDesign Sprint\u201d alc\u0103tuite din participan\u021bi voluntari din diferite departamente au permis stabilirea coordonatelor de dezvoltare a dou\u0103 instrumente digitale propuse \u00een oferta noastr\u0103 de servicii: Easy [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":2128,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"footnotes":""},"categories":[286],"tags":[],"class_list":["post-3363","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-arhive-5_ro"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>O nou\u0103 organizare \u00een serviciul clien\u021bilor - Together<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"O nou\u0103 organizare \u00een serviciul clien\u021bilor - Together\" \/>\n<meta property=\"og:description\" content=\"SERVICES Echipa care se ocup\u0103 de partea digital\u0103 \u00een cadrul serviciilor pentru clien\u021bi a creat un eveniment nou pentru grup: s\u0103pt\u0103m\u00e2na UX! 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