{"id":3297,"date":"2020-09-11T18:26:48","date_gmt":"2020-09-11T16:26:48","guid":{"rendered":"https:\/\/together-webzine.haulotte.com\/css-2019-barometr-umozliwiajacy-lepsze-zrozumienie-oczekiwan-naszych-klientow\/"},"modified":"2021-01-12T15:56:56","modified_gmt":"2021-01-12T13:56:56","slug":"css-2019-barometr-umozliwiajacy-lepsze-zrozumienie-oczekiwan-naszych-klientow","status":"publish","type":"post","link":"https:\/\/dev.refonte.together-webzine.haulotte.com\/pl\/archiwum-5_pl\/css-2019-barometr-umozliwiajacy-lepsze-zrozumienie-oczekiwan-naszych-klientow\/","title":{"rendered":"CSS 2019: barometr umo\u017cliwiaj\u0105cy lepsze zrozumienie oczekiwa\u0144 naszych klient\u00f3w"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3297\" class=\"elementor elementor-3297 elementor-788\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-7985725 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7985725\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_opacity_effect&quot;:&quot;yes&quot;,&quot;motion_fx_opacity_direction&quot;:&quot;in-out&quot;,&quot;motion_fx_opacity_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:31,&quot;end&quot;:52}},&quot;motion_fx_scale_effect&quot;:&quot;yes&quot;,&quot;motion_fx_range&quot;:&quot;viewport&quot;,&quot;motion_fx_opacity_level&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;motion_fx_scale_direction&quot;:&quot;out-in&quot;,&quot;motion_fx_scale_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:4,&quot;sizes&quot;:[]},&quot;motion_fx_scale_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:20,&quot;end&quot;:80}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7d4c1459\" data-id=\"7d4c1459\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-10b296c3 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"10b296c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"563\" src=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/css-1024x721.jpg\" class=\"attachment-large size-large wp-image-5756\" alt=\"\" srcset=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/css-1024x721.jpg 1024w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/css-300x211.jpg 300w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/css-768x541.jpg 768w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/css-1536x1082.jpg 1536w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/css-1320x930.jpg 1320w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/css.jpg 2024w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-3cb84a8f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3cb84a8f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-602a577b\" data-id=\"602a577b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-59e2b5ff elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"59e2b5ff\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-45250525\" data-id=\"45250525\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8449b59 elementor-widget elementor-widget-image\" data-id=\"8449b59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/picto-orange.svg\" class=\"attachment-large size-large wp-image-1111\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-fdeb96c\" data-id=\"fdeb96c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-700523f6 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"700523f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">CSS 2019: barometr umo\u017cliwiaj\u0105cy lepsze zrozumienie oczekiwa\u0144 naszych klient\u00f3w<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dcc8247 elementor-widget elementor-widget-text-editor\" data-id=\"dcc8247\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong>W pa\u017adzierniku 2019 roku, przeprowadzili\u015bmy nasze 4. <sup><\/sup><\/strong>badanie <strong>satysfakcji klienta:<\/strong> barometryczne badanie, kt\u00f3re powtarzamy co 3 lata. W nowej edycji podkre\u015blono obszary post\u0119pu i plany dzia\u0142ania, kt\u00f3re nale\u017cy podj\u0105\u0107 w celu zwi\u0119kszenia zadowolenia klient\u00f3w.<\/h3>\n<p>Ankiet\u0119 przeprowadzili\u015bmy w\u015br\u00f3d reprezentatywnego panelu naszych klient\u00f3w, zar\u00f3wno pod wzgl\u0119dem lokalizacji geograficznej, jak i obrot\u00f3w w ci\u0105gu ostatnich 3 lat, w tym w\u015br\u00f3d naszych kluczowych klient\u00f3w w ramach ka\u017cdej filii. <strong>W sumie otrzymujemy bardzo dobry odsetek odpowiedzi wynosz\u0105cy 45%. <\/strong>62% respondent\u00f3w pochodzi ze strefy europejskiej, 17% ze strefy Azji i Pacyfiku, a 21% ze strefy Ameryk, przy wyra\u017anym wzro\u015bcie liczby uczestnik\u00f3w w Ameryce P\u00f3\u0142nocnej i regionie Azji.<\/p>\n<p><strong>Pozytywne rezultaty<\/strong><\/p>\n<p>Badanie pokazuje, \u017ce mamy <strong>dobr\u0105 dynamik\u0119 post\u0119pu<\/strong>. Uzyskali\u015bmy <strong>og\u00f3lny wynik satysfakcji na poziomie 7,85 na 10 (7,69 w 2016 r.)<\/strong>, kt\u00f3ry stale ro\u015bnie od pierwszej edycji, maj\u0105cej miejsce w 2010 roku. <strong>Nast\u0105pi\u0142 wyra\u017any wzrost odsetka \u201ebardzo zadowolonych\u201d klient\u00f3w<\/strong>: +8,4 punktu w por\u00f3wnaniu do 2016 r., co t\u0142umaczy si\u0119 g\u0142\u00f3wnie konwersj\u0105 \u201ezadowolonych\u201d klient\u00f3w w \u201ebardzo zadowolonych\u201d. Wzmocnili\u015bmy ich lojalno\u015b\u0107 dzi\u0119ki jako\u015bci naszych produkt\u00f3w, zespo\u0142\u00f3w i rozwi\u0105za\u0144.<\/p>\n<p><strong>Jednak ta znacz\u0105ca poprawa powinna by\u0107 postrzegana z perspektywy, poniewa\u017c nasi konkurenci r\u00f3wnie\u017c poczynili post\u0119py.<\/strong><\/p>\n<p>Ankieta koncentrowa\u0142a si\u0119 na czterech tematach:<\/p>\n<ul>\n<li><strong>Wizerunek Haulotte:<\/strong> najcz\u0119\u015bciej kojarzy si\u0119 z \u201eproducentem, z kt\u00f3rym mo\u017cemy wsp\u00f3\u0142pracowa\u0107 z pewno\u015bci\u0105 \/ przejrzysto\u015bci\u0105, dostarczaj\u0105cym produkty \/ us\u0142ugi dostosowane do potrzeb, producentem maszyn wysokiej jako\u015bci\u201d.<\/li>\n<li><strong>Relacja handlowa<\/strong>: Uwaga \/ zrozumienie potrzeb, cz\u0119stotliwo\u015b\u0107 \/ regularno\u015b\u0107 kontakt\u00f3w i zakres oferty produkt\u00f3w s\u0105 ca\u0142kiem dobre.<\/li>\n<li><strong>Produkty Haulotte<\/strong>: Zadowolenie jest bardzo wysokie w odniesieniu do zgodno\u015bci z zam\u00f3wieniem, dostarczanych dokument\u00f3w i jako\u015bci otrzymanych maszyn, ale istniej\u0105 oceny odzwierciedlaj\u0105ce niezadowolenie w odniesieniu do termin\u00f3w dostawy oraz doradztwa lub informacji przekazywanych podczas dostawy. Z drugiej strony nie mniej ni\u017c 55% klient\u00f3w uwa\u017ca, \u017ce jako\u015b\u0107 maszyn Haulotte i ich niezawodno\u015b\u0107 poprawi\u0142y si\u0119 w ci\u0105gu ostatnich 3 lat. Wyra\u017an\u0105 popraw\u0119 jako\u015bci maszyn i ich niezawodno\u015bci podkre\u015bli\u0142o ponad 55% klient\u00f3w.<\/li>\n<li><strong>Wsparcie techniczne<\/strong>: podczas badania pozytywny kontekst ekonomiczny spowodowa\u0142 siln\u0105 presj\u0119 na us\u0142ugi: maszyny naszych klient\u00f3w by\u0142y stale w ruchu, wi\u0119c zapotrzebowanie na us\u0142ugi by\u0142o wy\u017csze. Wiedz\u0119 techniczn\u0105 i jako\u015b\u0107 informacji uznaje si\u0119 za zadowalaj\u0105c\u0105, a zidentyfikowanym obszarem doskonalenia jest przede wszystkim \u0142atwo\u015b\u0107 i szybko\u015b\u0107 interwencji.<\/li>\n<\/ul>\n<p>Na podstawie tych wynik\u00f3w, priorytety dzia\u0142ania maj\u0105ce na celu zwi\u0119kszenie zadowolenia klient\u00f3w s\u0105 zasadniczo zorientowane na us\u0142ugi:<\/p>\n<ul>\n<li>Pomoc techniczna: poprawa \u0142atwo\u015bci\/szybko\u015bci dost\u0119pu i wiedza techniczna.<\/li>\n<li>Interwencja techniczna: optymalizacja jako\u015bci interwencji technicznych.<\/li>\n<li>Dostawa maszyny: poprawa doradztwa i wyja\u015bnie\u0144 przekazywanych podczas dostawy maszyny oraz przestrzeganie termin\u00f3w dostawy.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-170a2c9f elementor-widget elementor-widget-post-navigation\" data-id=\"170a2c9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-navigation.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-post-navigation\">\n\t\t\t<div class=\"elementor-post-navigation__prev elementor-post-navigation__link\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-post-navigation__next elementor-post-navigation__link\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1415ca0d\" data-id=\"1415ca0d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-34898f41 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"34898f41\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7d05cf50\" data-id=\"7d05cf50\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7faf2fca elementor-widget elementor-widget-image\" data-id=\"7faf2fca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/picto-orange.svg\" class=\"attachment-large size-large wp-image-1111\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-428e09d6\" data-id=\"428e09d6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d678ff3 elementor-widget elementor-widget-heading\" data-id=\"6d678ff3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Czytaj dalej<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<script>\n\t\t\t\t(function($) {\n                    \"use strict\";\n\n                    var target = $('.elementor-element-3cb84a8f');\n\n                    \n                    var EaelParallaxElement = {\n\n\t\t\t\t\t\tinit: function() {\n\t\t\t\t\t\t\telementorFrontend.hooks.addAction('frontend\/element_ready\/global', EaelParallaxElement.initWidget);\n\t\t\t\t\t\t},\n                        responsiveParallax: function(){\n                            var android = 1,\n                                ios = 1;\n                            switch( true || 1 ){\n                                case android && ios:\n                                    return \/iPad|iPhone|iPod|Android\/;\n                                    break;\n                                case android && ! ios:\n                                    return \/Android\/;\n                                    break;\n                                case ! android && ios:\n                                    return \/iPad|iPhone|iPod\/;\n                                    break;\n                                case ( ! android && ! ios ):\n                                    return null;\n                            }\n                        },\n\t\t\t\t\t\tinitWidget: function( $scope ) {\n\n\t\t\t\t\t\t\ttarget.jarallax({\n\t\t\t\t\t\t\t\ttype: 'scroll-opacity',\n\t\t\t\t\t\t\t\tspeed: 1.3,\n\t\t\t\t\t\t\t\tkeepImg: true,\n                                disableParallax: EaelParallaxElement.responsiveParallax(),\n\t\t\t\t\t\t\t});\n\t\t\t\t\t\t}\n\n\t\t\t\t\t};\n\n\t\t\t\t\t$( window ).on('elementor\/frontend\/init', EaelParallaxElement.init);\n\n                    \t\t\t\t}( jQuery ) );\n\t\t\t<\/script>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-286ccdf0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"286ccdf0\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6437191c\" data-id=\"6437191c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>W pa\u017adzierniku 2019 roku, przeprowadzili\u015bmy nasze 4. badanie satysfakcji klienta: barometryczne badanie, kt\u00f3re powtarzamy co 3 lata. W nowej edycji podkre\u015blono obszary post\u0119pu i plany dzia\u0142ania, kt\u00f3re nale\u017cy podj\u0105\u0107 w celu zwi\u0119kszenia zadowolenia klient\u00f3w. Ankiet\u0119 przeprowadzili\u015bmy w\u015br\u00f3d reprezentatywnego panelu naszych klient\u00f3w, zar\u00f3wno pod wzgl\u0119dem lokalizacji geograficznej, jak i obrot\u00f3w w ci\u0105gu ostatnich 3 lat, w [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":5756,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"footnotes":""},"categories":[284],"tags":[],"class_list":["post-3297","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-archiwum-5_pl"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CSS 2019: barometr umo\u017cliwiaj\u0105cy lepsze zrozumienie oczekiwa\u0144 naszych klient\u00f3w - Together<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CSS 2019: barometr umo\u017cliwiaj\u0105cy lepsze zrozumienie oczekiwa\u0144 naszych klient\u00f3w - Together\" \/>\n<meta property=\"og:description\" content=\"W pa\u017adzierniku 2019 roku, przeprowadzili\u015bmy nasze 4. badanie satysfakcji klienta: barometryczne badanie, kt\u00f3re powtarzamy co 3 lata. W nowej edycji podkre\u015blono obszary post\u0119pu i plany dzia\u0142ania, kt\u00f3re nale\u017cy podj\u0105\u0107 w celu zwi\u0119kszenia zadowolenia klient\u00f3w. Ankiet\u0119 przeprowadzili\u015bmy w\u015br\u00f3d reprezentatywnego panelu naszych klient\u00f3w, zar\u00f3wno pod wzgl\u0119dem lokalizacji geograficznej, jak i obrot\u00f3w w ci\u0105gu ostatnich 3 lat, w [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/archives-5\/css-2019-un-barometre-pour-mieux-cerner-les-attentes-de-nos-clients\/\" \/>\n<meta property=\"og:site_name\" content=\"Together\" \/>\n<meta property=\"article:published_time\" content=\"2020-09-11T16:26:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-01-12T13:56:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/css.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2024\" \/>\n\t<meta property=\"og:image:height\" content=\"1426\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Carine\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Napisane przez\" \/>\n\t<meta name=\"twitter:data1\" content=\"Carine\" \/>\n\t<meta name=\"twitter:label2\" content=\"Szacowany czas czytania\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minuty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/dev.refonte.together-webzine.haulotte.com\\\/archives-5\\\/css-2019-un-barometre-pour-mieux-cerner-les-attentes-de-nos-clients\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/dev.refonte.together-webzine.haulotte.com\\\/archives-5\\\/css-2019-un-barometre-pour-mieux-cerner-les-attentes-de-nos-clients\\\/\"},\"author\":{\"name\":\"Carine\",\"@id\":\"https:\\\/\\\/dev.refonte.together-webzine.haulotte.com\\\/#\\\/schema\\\/person\\\/1eac73ed30e1d0b568058c3e759520d4\"},\"headline\":\"CSS 2019: barometr umo\u017cliwiaj\u0105cy lepsze zrozumienie oczekiwa\u0144 naszych klient\u00f3w\",\"datePublished\":\"2020-09-11T16:26:48+00:00\",\"dateModified\":\"2021-01-12T13:56:56+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/dev.refonte.together-webzine.haulotte.com\\\/archives-5\\\/css-2019-un-barometre-pour-mieux-cerner-les-attentes-de-nos-clients\\\/\"},\"wordCount\":483,\"publisher\":{\"@id\":\"https:\\\/\\\/dev.refonte.together-webzine.haulotte.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/dev.refonte.together-webzine.haulotte.com\\\/archives-5\\\/css-2019-un-barometre-pour-mieux-cerner-les-attentes-de-nos-clients\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/dev.refonte.together-webzine.haulotte.com\\\/wp-content\\\/uploads\\\/2020\\\/06\\\/css.jpg\",\"articleSection\":[\"Archiwum-5\"],\"inLanguage\":\"pl-PL\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/dev.refonte.together-webzine.haulotte.com\\\/archives-5\\\/css-2019-un-barometre-pour-mieux-cerner-les-attentes-de-nos-clients\\\/\",\"url\":\"https:\\\/\\\/dev.refonte.together-webzine.haulotte.com\\\/archives-5\\\/css-2019-un-barometre-pour-mieux-cerner-les-attentes-de-nos-clients\\\/\",\"name\":\"CSS 2019: barometr umo\u017cliwiaj\u0105cy lepsze zrozumienie oczekiwa\u0144 naszych klient\u00f3w - Together\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/dev.refonte.together-webzine.haulotte.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/dev.refonte.together-webzine.haulotte.com\\\/archives-5\\\/css-2019-un-barometre-pour-mieux-cerner-les-attentes-de-nos-clients\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/dev.refonte.together-webzine.haulotte.com\\\/archives-5\\\/css-2019-un-barometre-pour-mieux-cerner-les-attentes-de-nos-clients\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/dev.refonte.together-webzine.haulotte.com\\\/wp-content\\\/uploads\\\/2020\\\/06\\\/css.jpg\",\"datePublished\":\"2020-09-11T16:26:48+00:00\",\"dateModified\":\"2021-01-12T13:56:56+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/dev.refonte.together-webzine.haulotte.com\\\/archives-5\\\/css-2019-un-barometre-pour-mieux-cerner-les-attentes-de-nos-clients\\\/#breadcrumb\"},\"inLanguage\":\"pl-PL\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/dev.refonte.together-webzine.haulotte.com\\\/archives-5\\\/css-2019-un-barometre-pour-mieux-cerner-les-attentes-de-nos-clients\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"pl-PL\",\"@id\":\"https:\\\/\\\/dev.refonte.together-webzine.haulotte.com\\\/archives-5\\\/css-2019-un-barometre-pour-mieux-cerner-les-attentes-de-nos-clients\\\/#primaryimage\",\"url\":\"https:\\\/\\\/dev.refonte.together-webzine.haulotte.com\\\/wp-content\\\/uploads\\\/2020\\\/06\\\/css.jpg\",\"contentUrl\":\"https:\\\/\\\/dev.refonte.together-webzine.haulotte.com\\\/wp-content\\\/uploads\\\/2020\\\/06\\\/css.jpg\",\"width\":2024,\"height\":1426},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/dev.refonte.together-webzine.haulotte.com\\\/archives-5\\\/css-2019-un-barometre-pour-mieux-cerner-les-attentes-de-nos-clients\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Strona g\u0142\u00f3wna\",\"item\":\"https:\\\/\\\/dev.refonte.together-webzine.haulotte.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"ARCHIVES 5\",\"item\":\"https:\\\/\\\/dev.refonte.together-webzine.haulotte.com\\\/category\\\/archives-5\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"CSS 2019: barometr umo\u017cliwiaj\u0105cy lepsze zrozumienie oczekiwa\u0144 naszych klient\u00f3w\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/dev.refonte.together-webzine.haulotte.com\\\/#website\",\"url\":\"https:\\\/\\\/dev.refonte.together-webzine.haulotte.com\\\/\",\"name\":\"Together\",\"description\":\"The internal magazine for the Haulotte Group\",\"publisher\":{\"@id\":\"https:\\\/\\\/dev.refonte.together-webzine.haulotte.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/dev.refonte.together-webzine.haulotte.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pl-PL\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/dev.refonte.together-webzine.haulotte.com\\\/#organization\",\"name\":\"Together\",\"url\":\"https:\\\/\\\/dev.refonte.together-webzine.haulotte.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pl-PL\",\"@id\":\"https:\\\/\\\/dev.refonte.together-webzine.haulotte.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"\",\"contentUrl\":\"\",\"caption\":\"Together\"},\"image\":{\"@id\":\"https:\\\/\\\/dev.refonte.together-webzine.haulotte.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/dev.refonte.together-webzine.haulotte.com\\\/#\\\/schema\\\/person\\\/1eac73ed30e1d0b568058c3e759520d4\",\"name\":\"Carine\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pl-PL\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a36411a32e24ff703a6f4f68dba9e28ba30a9f111ca97890058496098b5a37b1?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a36411a32e24ff703a6f4f68dba9e28ba30a9f111ca97890058496098b5a37b1?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a36411a32e24ff703a6f4f68dba9e28ba30a9f111ca97890058496098b5a37b1?s=96&d=mm&r=g\",\"caption\":\"Carine\"},\"url\":\"https:\\\/\\\/dev.refonte.together-webzine.haulotte.com\\\/pl\\\/author\\\/carine\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"CSS 2019: barometr umo\u017cliwiaj\u0105cy lepsze zrozumienie oczekiwa\u0144 naszych klient\u00f3w - Together","robots":{"index":"noindex","follow":"follow"},"og_locale":"pl_PL","og_type":"article","og_title":"CSS 2019: barometr umo\u017cliwiaj\u0105cy lepsze zrozumienie oczekiwa\u0144 naszych klient\u00f3w - Together","og_description":"W pa\u017adzierniku 2019 roku, przeprowadzili\u015bmy nasze 4. badanie satysfakcji klienta: barometryczne badanie, kt\u00f3re powtarzamy co 3 lata. W nowej edycji podkre\u015blono obszary post\u0119pu i plany dzia\u0142ania, kt\u00f3re nale\u017cy podj\u0105\u0107 w celu zwi\u0119kszenia zadowolenia klient\u00f3w. Ankiet\u0119 przeprowadzili\u015bmy w\u015br\u00f3d reprezentatywnego panelu naszych klient\u00f3w, zar\u00f3wno pod wzgl\u0119dem lokalizacji geograficznej, jak i obrot\u00f3w w ci\u0105gu ostatnich 3 lat, w [&hellip;]","og_url":"https:\/\/dev.refonte.together-webzine.haulotte.com\/archives-5\/css-2019-un-barometre-pour-mieux-cerner-les-attentes-de-nos-clients\/","og_site_name":"Together","article_published_time":"2020-09-11T16:26:48+00:00","article_modified_time":"2021-01-12T13:56:56+00:00","og_image":[{"width":2024,"height":1426,"url":"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/css.jpg","type":"image\/jpeg"}],"author":"Carine","twitter_card":"summary_large_image","twitter_misc":{"Napisane przez":"Carine","Szacowany czas czytania":"2 minuty"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/dev.refonte.together-webzine.haulotte.com\/archives-5\/css-2019-un-barometre-pour-mieux-cerner-les-attentes-de-nos-clients\/#article","isPartOf":{"@id":"https:\/\/dev.refonte.together-webzine.haulotte.com\/archives-5\/css-2019-un-barometre-pour-mieux-cerner-les-attentes-de-nos-clients\/"},"author":{"name":"Carine","@id":"https:\/\/dev.refonte.together-webzine.haulotte.com\/#\/schema\/person\/1eac73ed30e1d0b568058c3e759520d4"},"headline":"CSS 2019: barometr umo\u017cliwiaj\u0105cy lepsze zrozumienie oczekiwa\u0144 naszych klient\u00f3w","datePublished":"2020-09-11T16:26:48+00:00","dateModified":"2021-01-12T13:56:56+00:00","mainEntityOfPage":{"@id":"https:\/\/dev.refonte.together-webzine.haulotte.com\/archives-5\/css-2019-un-barometre-pour-mieux-cerner-les-attentes-de-nos-clients\/"},"wordCount":483,"publisher":{"@id":"https:\/\/dev.refonte.together-webzine.haulotte.com\/#organization"},"image":{"@id":"https:\/\/dev.refonte.together-webzine.haulotte.com\/archives-5\/css-2019-un-barometre-pour-mieux-cerner-les-attentes-de-nos-clients\/#primaryimage"},"thumbnailUrl":"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/css.jpg","articleSection":["Archiwum-5"],"inLanguage":"pl-PL"},{"@type":"WebPage","@id":"https:\/\/dev.refonte.together-webzine.haulotte.com\/archives-5\/css-2019-un-barometre-pour-mieux-cerner-les-attentes-de-nos-clients\/","url":"https:\/\/dev.refonte.together-webzine.haulotte.com\/archives-5\/css-2019-un-barometre-pour-mieux-cerner-les-attentes-de-nos-clients\/","name":"CSS 2019: barometr umo\u017cliwiaj\u0105cy lepsze zrozumienie oczekiwa\u0144 naszych klient\u00f3w - Together","isPartOf":{"@id":"https:\/\/dev.refonte.together-webzine.haulotte.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/dev.refonte.together-webzine.haulotte.com\/archives-5\/css-2019-un-barometre-pour-mieux-cerner-les-attentes-de-nos-clients\/#primaryimage"},"image":{"@id":"https:\/\/dev.refonte.together-webzine.haulotte.com\/archives-5\/css-2019-un-barometre-pour-mieux-cerner-les-attentes-de-nos-clients\/#primaryimage"},"thumbnailUrl":"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/css.jpg","datePublished":"2020-09-11T16:26:48+00:00","dateModified":"2021-01-12T13:56:56+00:00","breadcrumb":{"@id":"https:\/\/dev.refonte.together-webzine.haulotte.com\/archives-5\/css-2019-un-barometre-pour-mieux-cerner-les-attentes-de-nos-clients\/#breadcrumb"},"inLanguage":"pl-PL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/dev.refonte.together-webzine.haulotte.com\/archives-5\/css-2019-un-barometre-pour-mieux-cerner-les-attentes-de-nos-clients\/"]}]},{"@type":"ImageObject","inLanguage":"pl-PL","@id":"https:\/\/dev.refonte.together-webzine.haulotte.com\/archives-5\/css-2019-un-barometre-pour-mieux-cerner-les-attentes-de-nos-clients\/#primaryimage","url":"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/css.jpg","contentUrl":"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/css.jpg","width":2024,"height":1426},{"@type":"BreadcrumbList","@id":"https:\/\/dev.refonte.together-webzine.haulotte.com\/archives-5\/css-2019-un-barometre-pour-mieux-cerner-les-attentes-de-nos-clients\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Strona g\u0142\u00f3wna","item":"https:\/\/dev.refonte.together-webzine.haulotte.com\/"},{"@type":"ListItem","position":2,"name":"ARCHIVES 5","item":"https:\/\/dev.refonte.together-webzine.haulotte.com\/category\/archives-5\/"},{"@type":"ListItem","position":3,"name":"CSS 2019: barometr umo\u017cliwiaj\u0105cy lepsze zrozumienie oczekiwa\u0144 naszych klient\u00f3w"}]},{"@type":"WebSite","@id":"https:\/\/dev.refonte.together-webzine.haulotte.com\/#website","url":"https:\/\/dev.refonte.together-webzine.haulotte.com\/","name":"Together","description":"The internal magazine for the Haulotte Group","publisher":{"@id":"https:\/\/dev.refonte.together-webzine.haulotte.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/dev.refonte.together-webzine.haulotte.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pl-PL"},{"@type":"Organization","@id":"https:\/\/dev.refonte.together-webzine.haulotte.com\/#organization","name":"Together","url":"https:\/\/dev.refonte.together-webzine.haulotte.com\/","logo":{"@type":"ImageObject","inLanguage":"pl-PL","@id":"https:\/\/dev.refonte.together-webzine.haulotte.com\/#\/schema\/logo\/image\/","url":"","contentUrl":"","caption":"Together"},"image":{"@id":"https:\/\/dev.refonte.together-webzine.haulotte.com\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/dev.refonte.together-webzine.haulotte.com\/#\/schema\/person\/1eac73ed30e1d0b568058c3e759520d4","name":"Carine","image":{"@type":"ImageObject","inLanguage":"pl-PL","@id":"https:\/\/secure.gravatar.com\/avatar\/a36411a32e24ff703a6f4f68dba9e28ba30a9f111ca97890058496098b5a37b1?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/a36411a32e24ff703a6f4f68dba9e28ba30a9f111ca97890058496098b5a37b1?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/a36411a32e24ff703a6f4f68dba9e28ba30a9f111ca97890058496098b5a37b1?s=96&d=mm&r=g","caption":"Carine"},"url":"https:\/\/dev.refonte.together-webzine.haulotte.com\/pl\/author\/carine\/"}]}},"_links":{"self":[{"href":"https:\/\/dev.refonte.together-webzine.haulotte.com\/pl\/wp-json\/wp\/v2\/posts\/3297","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.refonte.together-webzine.haulotte.com\/pl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.refonte.together-webzine.haulotte.com\/pl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.refonte.together-webzine.haulotte.com\/pl\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.refonte.together-webzine.haulotte.com\/pl\/wp-json\/wp\/v2\/comments?post=3297"}],"version-history":[{"count":2,"href":"https:\/\/dev.refonte.together-webzine.haulotte.com\/pl\/wp-json\/wp\/v2\/posts\/3297\/revisions"}],"predecessor-version":[{"id":4395,"href":"https:\/\/dev.refonte.together-webzine.haulotte.com\/pl\/wp-json\/wp\/v2\/posts\/3297\/revisions\/4395"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dev.refonte.together-webzine.haulotte.com\/pl\/wp-json\/wp\/v2\/media\/5756"}],"wp:attachment":[{"href":"https:\/\/dev.refonte.together-webzine.haulotte.com\/pl\/wp-json\/wp\/v2\/media?parent=3297"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.refonte.together-webzine.haulotte.com\/pl\/wp-json\/wp\/v2\/categories?post=3297"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.refonte.together-webzine.haulotte.com\/pl\/wp-json\/wp\/v2\/tags?post=3297"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}