{"id":3399,"date":"2020-09-03T19:00:53","date_gmt":"2020-09-03T17:00:53","guid":{"rendered":"https:\/\/together-webzine.haulotte.com\/una-nueva-organizacion-al-servicio-del-cliente\/"},"modified":"2021-01-12T17:27:04","modified_gmt":"2021-01-12T15:27:04","slug":"una-nueva-organizacion-al-servicio-del-cliente","status":"publish","type":"post","link":"https:\/\/dev.refonte.together-webzine.haulotte.com\/es\/archivos-5_es\/una-nueva-organizacion-al-servicio-del-cliente\/","title":{"rendered":"Una nueva organizaci\u00f3n al servicio del cliente"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3399\" class=\"elementor elementor-3399 elementor-761\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-4f50f236 elementor-section-boxed elementor-section-height-default 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class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-739a6453\" data-id=\"739a6453\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2578e277 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"2578e277\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2048\" height=\"1536\" src=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/\u00e9quipe-digitale-services-scaled.jpg\" class=\"attachment-full size-full wp-image-2130\" alt=\"\" srcset=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/\u00e9quipe-digitale-services-scaled.jpg 2048w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/\u00e9quipe-digitale-services-300x225.jpg 300w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/\u00e9quipe-digitale-services-1024x768.jpg 1024w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/\u00e9quipe-digitale-services-768x576.jpg 768w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/\u00e9quipe-digitale-services-1536x1152.jpg 1536w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/\u00e9quipe-digitale-services-1320x990.jpg 1320w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-539de911 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"539de911\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-5b70f44c\" data-id=\"5b70f44c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-2819ad4e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2819ad4e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-34b6027f\" data-id=\"34b6027f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-45d36081 elementor-widget elementor-widget-image\" data-id=\"45d36081\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/picto-orange.svg\" class=\"attachment-large size-large wp-image-1111\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-37056f73\" data-id=\"37056f73\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5e9997 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"d5e9997\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Una nueva organizaci\u00f3n al servicio del cliente<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb9fb71 elementor-widget elementor-widget-text-editor\" data-id=\"cb9fb71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>El equipo encargado de la secci\u00f3n digital del servicio de atenci\u00f3n al cliente ha creado un nuevo evento para el grupo: \u00a1la semana de la UX! (User eXperience \/ Experiencia del usuario)<\/h3>\n<p>Dos talleres \u00abDesign Sprint\u00bb formados por participantes voluntarios de distintos servicios han permitido trazar los ejes de desarrollo de dos herramientas digitales presentadas en nuestra oferta de servicios: Easy Spare Parts y Haulotte Diag.<\/p>\n<p>El \u00abDesign Sprint\u00bb es un m\u00e9todo de innovaci\u00f3n destinado a acelerar la resoluci\u00f3n de problemas y la creatividad en la empresa. El objetivo es responder a las necesidades de los usuarios y de los clientes de forma r\u00e1pida y econ\u00f3mica. As\u00ed, con los \u00abDesign Sprint\u00bb, un peque\u00f1o equipo pasa de una problem\u00e1tica a los tests con usuarios de un prototipo en solo cinco d\u00edas.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13d13e0 elementor-widget elementor-widget-image\" data-id=\"13d13e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/design-sprint-service-client-1024x768.jpg\" class=\"attachment-large size-large wp-image-1636\" alt=\"\" srcset=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/design-sprint-service-client-1024x768.jpg 1024w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/design-sprint-service-client-300x225.jpg 300w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/design-sprint-service-client-768x576.jpg 768w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/design-sprint-service-client-1536x1152.jpg 1536w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/design-sprint-service-client.jpg 2016w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">A Design Sprint workshop driven by the Digital Services team: Mathieu Parent, Samir Timijja, Marine Fargetton and Maxime Leclerc.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c05651 elementor-widget elementor-widget-text-editor\" data-id=\"7c05651\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Colaboradores, clientes, socios&#8230; todo el entorno de Haulotte utiliza regularmente las herramientas desarrolladas por el equipo digital del servicio de atenci\u00f3n al cliente.<\/p>\n<p>El equipo trabaja en interno desde hace algunos meses para repensar su posicionamiento y responder mejor a las evoluciones de las necesidades. \u00ab<em>Los \u00abProject Leaders\u00bb se convierten en los \u00abProject Owners\u00bb, es decir, que ya no se limitan al lanzamiento del producto. Garantizan el seguimiento y recopilan las observaciones de los distintos profesionales para hacer evolucionar dichos productos en funci\u00f3n de las expectativas y, por tanto, mejorar su eficacia<\/em>\u00bb, explica Mathieu Parent, Digital Service Manager. Este nuevo posicionamiento favorece la optimizaci\u00f3n de los productos para ofrecer una experiencia del cliente a\u00fan mejor.<\/p>\n<h4>Proyectos interconectados<\/h4>\n<p>El establecimiento de este acompa\u00f1amiento duradero permite aportar soluciones concretas a los diferentes profesionales del grupo, por ejemplo, a los t\u00e9cnicos que utilizan Haulotte Diag para solucionar problemas o programar las m\u00e1quinas. \u00ab<em>Debemos hacer que la aplicaci\u00f3n Haulotte Diag evolucione para que responda a las necesidades del t\u00e9cnico \u2014ejecuci\u00f3n de la intervenci\u00f3n, acceso a la documentaci\u00f3n\u2014 y para que se ajuste siempre a los entornos m\u00f3viles, que evolucionan igualmente a mucha velocidad. Esto nos obliga a mejorar nuestras competencias y a implementar un proceso mucho m\u00e1s \u00e1gil, cosa que logramos gracias a nuestra nueva posici\u00f3n de \u00abProjet Owner\u00bb<\/em>\u00bb precisa Marine Fargetton, especializada en servicio t\u00e9cnico y Supply Chain.<\/p>\n<p>Para garantizar el seguimiento de todas las soluciones propuestas, el equipo digital ha implementado un m\u00e9todo eficaz, tal y como lo afirma Samir Timijja, encargado de la experiencia del usuario. \u00ab<em>Interrogamos a los clientes y los profesionales para recopilar sus necesidades y, a continuaci\u00f3n, redactamos una hoja de ruta, que analizamos muy de cerca<\/em>\u00bb. Todas las herramientas digitales se ven afectadas, incluso las p\u00e1ginas web destinadas a los clientes y socios, como \u00abEasy Spare Parts\u00bb y \u00abE Technical Information\u00bb o incluso la plataforma de formaci\u00f3n del servicio.<\/p>\n<p>Gracias a este nuevo posicionamiento del equipo digital de servicios, los \u00abProject Owners\u00bb podr\u00e1n supervisar la aplicaci\u00f3n de sus herramientas a lo largo del tiempo y optimizarlas de forma regular. \u00ab<em>Esta constante evoluci\u00f3n nos permitir\u00e1 tambi\u00e9n atraer a nuevos usuarios y nuevos clientes<\/em>\u00bb concluye Maxime Leclerc, cuya misi\u00f3n es identificar nuevas herramientas digitales de marketing.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-125452c9 elementor-widget elementor-widget-post-navigation\" data-id=\"125452c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-navigation.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-post-navigation\">\n\t\t\t<div class=\"elementor-post-navigation__prev elementor-post-navigation__link\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-post-navigation__next elementor-post-navigation__link\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-35989c0d\" data-id=\"35989c0d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-13a7bfb2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"13a7bfb2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-66ea6218\" data-id=\"66ea6218\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1084a76c elementor-widget elementor-widget-image\" data-id=\"1084a76c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/picto-orange.svg\" class=\"attachment-large size-large wp-image-1111\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7f82c9f7\" data-id=\"7f82c9f7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f4a22de elementor-widget elementor-widget-heading\" data-id=\"5f4a22de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Leer tambi\u00e9n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<script>\n\t\t\t\t(function($) {\n                    \"use strict\";\n\n                    var target = $('.elementor-element-539de911');\n\n                    \n                    var EaelParallaxElement = {\n\n\t\t\t\t\t\tinit: function() {\n\t\t\t\t\t\t\telementorFrontend.hooks.addAction('frontend\/element_ready\/global', EaelParallaxElement.initWidget);\n\t\t\t\t\t\t},\n                        responsiveParallax: function(){\n                            var android = 1,\n                                ios = 1;\n                            switch( true || 1 ){\n                                case android && ios:\n                                    return \/iPad|iPhone|iPod|Android\/;\n                                    break;\n                                case android && ! 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(User eXperience \/ Experiencia del usuario) Dos talleres \u00abDesign Sprint\u00bb formados por participantes voluntarios de distintos servicios han permitido trazar los ejes de desarrollo de dos herramientas digitales [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":2130,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"footnotes":""},"categories":[287],"tags":[],"class_list":["post-3399","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-archivos-5_es"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Una nueva organizaci\u00f3n al servicio del cliente - Together<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Una nueva organizaci\u00f3n al servicio del cliente - Together\" \/>\n<meta property=\"og:description\" content=\"SERVICIOS El equipo encargado de la secci\u00f3n digital del servicio de atenci\u00f3n al cliente ha creado un nuevo evento para el grupo: \u00a1la semana de la UX! 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