{"id":59876,"date":"2023-02-13T11:57:53","date_gmt":"2023-02-13T09:57:53","guid":{"rendered":"https:\/\/dev.together-webzine.haulotte.com\/games-en\/services-a-remarkable-year\/"},"modified":"2023-02-21T15:28:54","modified_gmt":"2023-02-21T13:28:54","slug":"services-a-remarkable-year","status":"publish","type":"post","link":"https:\/\/dev.refonte.together-webzine.haulotte.com\/en\/archive-14-en\/services-a-remarkable-year\/","title":{"rendered":"Services: a remarkable year"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"59876\" class=\"elementor elementor-59876 elementor-58811\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-4fa09aaa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4fa09aaa\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6a885c51\" data-id=\"6a885c51\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-2e31646f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2e31646f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-279c054f\" data-id=\"279c054f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-344c7ea1 elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"344c7ea1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/picto-orange.svg\" class=\"attachment-full size-full wp-image-1111\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-285c215c\" data-id=\"285c215c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-402bc997 elementor-align-left elementor-widget elementor-widget-breadcrumbs\" data-id=\"402bc997\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"breadcrumbs\"><span><span><a href=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/en\/\">Home<\/a><\/span><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-37b144ea elementor-widget elementor-widget-global elementor-global-8279 elementor-widget-theme-post-featured-image\" data-id=\"37b144ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"600\" src=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2023\/02\/header_service-3.jpg\" class=\"attachment-full size-full wp-image-58859\" alt=\"\" srcset=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2023\/02\/header_service-3.jpg 1000w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2023\/02\/header_service-3-500x300.jpg 500w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2023\/02\/header_service-3-768x461.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\"><\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4460220e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4460220e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56d79ed8 elementor-widget elementor-widget-text-editor\" data-id=\"56d79ed8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Services enable us to both develop the group\u2019s business and stand out from the competition. They are at the heart of our strategic vision, bring added value to our offer and transform it into a real customer experience. This approach was further enriched in 2022. We met Philippe Gault, Haulotte Services Director, and Patrick Murris, Europe &amp; Africa Zone Director, to talk about it<\/strong>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-576f7851 elementor-widget elementor-widget-text-editor\" data-id=\"576f7851\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Services at Haulotte represent <span style=\"color: #f9ae00;\"><strong>350 people<\/strong> <\/span><strong>around the world<\/strong> dedicated to<strong> customer satisfaction.<\/strong> Each country has a<span style=\"color: #808080;\"><strong><em> contact center<\/em><\/strong><\/span> to collect customer requests\u2026 For example, the French center processes over <strong>25,000 calls<\/strong> every year!<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-adae275 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"adae275\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ea372e8\" data-id=\"ea372e8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-00319c1 elementor-widget elementor-widget-image\" data-id=\"00319c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"311\" src=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2021\/04\/Philippe-Gault300.jpg\" class=\"attachment-large size-large wp-image-14770\" alt=\"\" srcset=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2021\/04\/Philippe-Gault300.jpg 300w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2021\/04\/Philippe-Gault300-289x300.jpg 289w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-16047d0\" data-id=\"16047d0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7189dff elementor-widget elementor-widget-text-editor\" data-id=\"7189dff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u201c<em>The customer experience we offer is based on<strong> the involvement<\/strong> of <span style=\"color: #f9ae00;\">our<\/span> <span style=\"color: #f9ae00;\">employees<\/span>, who provide top-quality services and adapt to our customers. For example, we are able to <strong>train customers<\/strong> directly in their own language. This is also what makes us stand out, in addition to the product,<\/em>\u201d says Philippe Gault, Haulotte Services Director.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e7ffb7f elementor-widget elementor-widget-text-editor\" data-id=\"4e7ffb7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"text-align: left;\" align=\"center\"><strong><span style=\"color: #ffffff;\"><span lang=\"fr\">\u00a0A<\/span><span lang=\"fr\"> strategic focus for 2025<\/span><\/span><\/strong><\/h2>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f64e6c elementor-widget elementor-widget-text-editor\" data-id=\"8f64e6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Taking into account the total customer experience is part of what <strong>Haulotte is all about,<\/strong> as Patrick Murris, Europe &amp; Africa Zone Director, tells us: \u201c<em>Continuing<strong> to develop the excellence of our services<\/strong> is a strong focus of our Ambition 2025.<\/em>\u201d.<\/p>\n<p>On a daily basis, services enable us to<strong> support the customer<\/strong> throughout the life time of their machine. This leads to several activities:<\/p>\n<ul>\n<li>Sale of spare parts<\/li>\n<li>Machine maintenance with bespoke offers<\/li>\n<li>Repairs on-site or at an agency<\/li>\n<li>Warranty offers<\/li>\n<li>Training for technicians and users<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-e9ad1c0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e9ad1c0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f9f4e70\" data-id=\"f9f4e70\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-855721a elementor-widget elementor-widget-text-editor\" data-id=\"855721a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The \u201cdigitization\u201d of services should not be forgotten either, with <strong>MyHaulotte<\/strong> and, in particular, the <strong>SHERPAL<\/strong> offer. \u201c<em>Remote monitoring is a real added value for our service offer which we are going to continue to deploy,<\/em>\u201d adds Patrick Murris.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-815246c\" data-id=\"815246c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7f36b63 elementor-widget elementor-widget-image\" data-id=\"7f36b63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"222\" src=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2023\/02\/sherpal.png\" class=\"attachment-large size-large wp-image-58883\" alt=\"\" srcset=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2023\/02\/sherpal.png 957w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2023\/02\/sherpal-500x139.png 500w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2023\/02\/sherpal-768x213.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68ab7ad elementor-widget elementor-widget-image\" data-id=\"68ab7ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"258\" height=\"84\" src=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2023\/02\/my_haulotte.jpg\" class=\"attachment-large size-large wp-image-58893\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-14c4f395 elementor-widget elementor-widget-text-editor\" data-id=\"14c4f395\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><span style=\"color: #ffffff;\"><strong>\u00a02022 an expanding offer!<\/strong><\/span><\/h2>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a92e2ce elementor-widget elementor-widget-text-editor\" data-id=\"a92e2ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>2022 was marked by <strong>major advances<\/strong> within the Services business line. First came the launch of <strong>SMART<\/strong>, our long-term rental solution in France, Italy and Spain. This solution is totally <strong>unique on the market<\/strong> and relieves customers of the burden of servicing and maintaining their machines<strong>.<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-de15e95 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"de15e95\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-614252a\" data-id=\"614252a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5441e0d elementor-widget elementor-widget-image\" data-id=\"5441e0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"736\" height=\"750\" src=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2023\/02\/Patrick_MURRIS-736x750.png\" class=\"attachment-large size-large wp-image-60974\" alt=\"\" srcset=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2023\/02\/Patrick_MURRIS-736x750.png 736w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2023\/02\/Patrick_MURRIS-294x300.png 294w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2023\/02\/Patrick_MURRIS-768x783.png 768w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2023\/02\/Patrick_MURRIS.png 1000w\" sizes=\"(max-width: 736px) 100vw, 736px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-258ca8b\" data-id=\"258ca8b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f27bdbb elementor-widget elementor-widget-text-editor\" data-id=\"f27bdbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To make a difference,<strong> Haulotte also goes out into the field<\/strong> to meet customers. For example, when it comes to <strong>repairs<\/strong>, our teams are able to provide an initial response the day after the breakdown in most European countries as compared to the 5 to 10 days offered by our competitors. \u201c<em>This is extremely profitable for our customers, who benefit from a suggested solution the next day. For us, this means having a significant stock of spare parts and new management software. 95% of our parts are available the next day. <strong>This really is exceptional delivery service<\/strong> and<strong> logistics<span style=\"color: #f9ae00;\"><\/span><\/strong><\/em>,\u201d says Patrick Murris.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-ddc21aa elementor-widget elementor-widget-text-editor\" data-id=\"ddc21aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The past year saw<strong> the development of other initiatives<\/strong>, in particular for the sustainable development strategic focus. Services thus contribute to <strong>extending the machines\u2019 life time<\/strong> through different offers: spare parts, second life and reconditioning. \u201c<em>Customers are now very sensitive to the environmental impact of equipment<\/em>,\u201d says Patrick Murris.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-454e7540 elementor-widget elementor-widget-text-editor\" data-id=\"454e7540\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"text-align: left;\" align=\"center\"><span style=\"color: #ffffff;\"><strong><span lang=\"fr\">\u00a0Yet more excellent prospects<\/span><\/strong><strong>\u00a0<\/strong><\/span><\/h2>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-428aaae elementor-widget elementor-widget-text-editor\" data-id=\"428aaae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In the interests of improving our customer experience still further, we are setting up our <span style=\"text-decoration: underline;\"><span style=\"color: #f9ae00; text-decoration: underline;\"><strong><a style=\"color: #f9ae00; text-decoration: underline;\" href=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/en\/our-12-strategic-labors\/salesforce-links-project-key-users-in-the-subsidiaries-very-soon\/\">CRM<\/a><\/strong><\/span><\/span> solution.<strong> The teams<\/strong> will be able to provide customers with an even more efficient and more personalized service. As Philippe Gault explains, \u201c<em>CRM <strong>is the backbone<\/strong> of what we are going to do in the Services department over the next few years. This tool will help us to offer the best service.<\/em>\u201d.<\/p>\n<p><strong>Operational excellence<\/strong> also requires more fluidity. After increasing the number of technicians and developing their skills, the group now wants to innovate by offering<strong> remote maintenance<\/strong>. \u201c<em>During our initial contact, the customer will choose between a visit or a video-conference to save time. This will enable us to <strong>respond immediately to a request<\/strong> and to reduce our environmental impact still further<\/em>,\u201d Philippe Gault tells us.<\/p>\n<p>With its top-quality service offer, the group is establishing a premium offer which sets it apart from the competition. This means<strong> creating a continuum of satisfaction<\/strong> for the customer right from the moment of purchase, with the aim of becoming their partner for the servicing and maintenance of their machine fleet.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-3dd02ce4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3dd02ce4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-693931ea\" data-id=\"693931ea\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71a87393 elementor-widget elementor-widget-heading\" data-id=\"71a87393\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Further reading<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11a8f648 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"11a8f648\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-264345dd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"264345dd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-17ef0189\" data-id=\"17ef0189\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7f53048c elementor-widget elementor-widget-eael-post-block\" data-id=\"7f53048c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-post-block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"eael-post-block-7f53048c\" class=\"eael-post-block post-block-style-default \">\n            <div class=\"eael-post-block-grid eael-post-appender eael-post-appender-7f53048c  \"><article class=\"eael-post-block-item eael-post-block-column\">\n        <div class=\"eael-post-block-item-holder\">\n            <div class=\"eael-post-block-item-holder-inner\"><div class=\"eael-entry-media\">\n                        <div class=\"eael-entry-overlay none\"><i class=\"\" aria-hidden=\"true\"><\/i><a href=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/en\/archive-14-en\/hvo-biofuel-for-haulotte-platforms\/\"\n                        \n                        >\n                        <\/a>\n                        <\/div>\n                        <div class=\"eael-entry-thumbnail \">\n                            <img decoding=\"async\" src=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2023\/02\/HVO-Ready.jpg\" alt=\"\">\n                        <\/div>\n                    <\/div><div class=\"eael-entry-wrapper\"><header class=\"eael-entry-header\"><h2 class=\"eael-entry-title\">\n                                        <a class=\"eael-grid-post-link\" href=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/en\/archive-14-en\/hvo-biofuel-for-haulotte-platforms\/\" title=\"HVO biofuel for Haulotte platforms\">\n                                        HVO biofuel for Haulotte platforms\n                                        <\/a>\n\n                                    <\/h2><\/header><div class=\"eael-entry-content\"><div class=\"eael-grid-post-excerpt\"><p>A good way to reduce CO\u2082 emissions<\/p><\/div><\/div>\n                    <\/div><div class=\"eael-entry-footer\"><div class=\"eael-entry-meta\"><\/div><\/div><\/div>\n        <\/div>\n    <\/article><\/div>\n\t\t<\/div>            <div class=\"eael-load-more-button-wrap eael-force-hide\">\n                <button class=\"eael-load-more-button\" id=\"eael-load-more-btn-7f53048c\" data-widget-id=\"7f53048c\" data-widget=\"7f53048c\" data-page-id=\"59876\" data-template=\"{&quot;dir&quot;:&quot;pro&quot;,&quot;file_name&quot;:&quot;default.php&quot;,&quot;name&quot;:&quot;Post-Block&quot;}\" data-class=\"Essential_Addons_Elementor\\Pro\\Elements\\Post_Block\" data-layout=\"\" data-page=\"1\" data-args=\"orderby=rand&amp;order=desc&amp;ignore_sticky_posts=1&amp;post_status=publish&amp;posts_per_page=1&amp;post_type=post&amp;author__in%5B0%5D=10&amp;post__not_in%5B0%5D=6806\" data-max-page=\"224\">\n                    <span class=\"eael-btn-loader button__loader\"><\/span>\n                    <span class=\"eael_load_more_text\"><\/span>\n                <\/button>\n            <\/div>\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-a8674ae\" data-id=\"a8674ae\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-384d9f46 elementor-widget elementor-widget-eael-post-block\" data-id=\"384d9f46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-post-block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"eael-post-block-384d9f46\" class=\"eael-post-block post-block-style-default \">\n            <div class=\"eael-post-block-grid eael-post-appender eael-post-appender-384d9f46  \"><article class=\"eael-post-block-item eael-post-block-column\">\n        <div class=\"eael-post-block-item-holder\">\n            <div class=\"eael-post-block-item-holder-inner\"><div class=\"eael-entry-media\">\n                        <div class=\"eael-entry-overlay none\"><i class=\"\" aria-hidden=\"true\"><\/i><a href=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/en\/archive-14-en\/user-centricity-extends-its-offer\/\"\n                        \n                        >\n                        <\/a>\n                        <\/div>\n                        <div class=\"eael-entry-thumbnail \">\n                            <img decoding=\"async\" src=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2023\/02\/Header_User-Centricity.jpg\" alt=\"\">\n                        <\/div>\n                    <\/div><div class=\"eael-entry-wrapper\"><header class=\"eael-entry-header\"><h2 class=\"eael-entry-title\">\n                                        <a class=\"eael-grid-post-link\" href=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/en\/archive-14-en\/user-centricity-extends-its-offer\/\" title=\"\u201cUSER CENTRICITY\u201d extends its offer\">\n                                        \u201cUSER CENTRICITY\u201d extends its offer\n                                        <\/a>\n\n                                    <\/h2><\/header><div class=\"eael-entry-content\"><div class=\"eael-grid-post-excerpt\"><p>Citizen Dev\u2019, the new certification program<\/p><\/div><\/div>\n                    <\/div><div class=\"eael-entry-footer\"><div class=\"eael-entry-meta\"><\/div><\/div><\/div>\n        <\/div>\n    <\/article><\/div>\n\t\t<\/div>            <div class=\"eael-load-more-button-wrap eael-force-hide\">\n                <button class=\"eael-load-more-button\" id=\"eael-load-more-btn-384d9f46\" data-widget-id=\"384d9f46\" data-widget=\"384d9f46\" data-page-id=\"59876\" data-template=\"{&quot;dir&quot;:&quot;pro&quot;,&quot;file_name&quot;:&quot;default.php&quot;,&quot;name&quot;:&quot;Post-Block&quot;}\" data-class=\"Essential_Addons_Elementor\\Pro\\Elements\\Post_Block\" data-layout=\"\" data-page=\"1\" data-args=\"orderby=rand&amp;order=desc&amp;ignore_sticky_posts=1&amp;post_status=publish&amp;posts_per_page=1&amp;post_type=post&amp;author__in%5B0%5D=10&amp;post__not_in%5B0%5D=6806\" data-max-page=\"224\">\n                    <span class=\"eael-btn-loader button__loader\"><\/span>\n                    <span class=\"eael_load_more_text\"><\/span>\n                <\/button>\n            <\/div>\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-7c875f1b\" data-id=\"7c875f1b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-61b726b8 elementor-widget elementor-widget-eael-post-block\" data-id=\"61b726b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-post-block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"eael-post-block-61b726b8\" class=\"eael-post-block post-block-style-default \">\n            <div class=\"eael-post-block-grid eael-post-appender eael-post-appender-61b726b8  \"><article class=\"eael-post-block-item eael-post-block-column\">\n        <div class=\"eael-post-block-item-holder\">\n            <div class=\"eael-post-block-item-holder-inner\"><div class=\"eael-entry-media\">\n                        <div class=\"eael-entry-overlay none\"><i class=\"\" aria-hidden=\"true\"><\/i><a href=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/en\/archives-7-en\/changzhou-2-a-construction-site-that-has-been-unaffected-by-the-health-crisis\/\"\n                        \n                        >\n                        <\/a>\n                        <\/div>\n                        <div class=\"eael-entry-thumbnail \">\n                            <img decoding=\"async\" src=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2021\/04\/Changzhou2.png\" alt=\"\">\n                        <\/div>\n                    <\/div><div class=\"eael-entry-wrapper\"><header class=\"eael-entry-header\"><h2 class=\"eael-entry-title\">\n                                        <a class=\"eael-grid-post-link\" href=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/en\/archives-7-en\/changzhou-2-a-construction-site-that-has-been-unaffected-by-the-health-crisis\/\" title=\"Changzhou 2: a construction site that has been unaffected by the health crisis!\">\n                                        Changzhou 2: a construction site that has been unaffected by the health crisis!\n                                        <\/a>\n\n                                    <\/h2><\/header><div class=\"eael-entry-content\"><div class=\"eael-grid-post-excerpt\"><p>Hubert Moreau, who is steering the project for our future Haulotte plant at Changzhou, updates us on the work that...<\/p><\/div><\/div>\n                    <\/div><div class=\"eael-entry-footer\"><div class=\"eael-entry-meta\"><\/div><\/div><\/div>\n        <\/div>\n    <\/article><\/div>\n\t\t<\/div>            <div class=\"eael-load-more-button-wrap eael-force-hide\">\n                <button class=\"eael-load-more-button\" id=\"eael-load-more-btn-61b726b8\" data-widget-id=\"61b726b8\" data-widget=\"61b726b8\" data-page-id=\"59876\" data-template=\"{&quot;dir&quot;:&quot;pro&quot;,&quot;file_name&quot;:&quot;default.php&quot;,&quot;name&quot;:&quot;Post-Block&quot;}\" data-class=\"Essential_Addons_Elementor\\Pro\\Elements\\Post_Block\" data-layout=\"\" data-page=\"1\" data-args=\"orderby=rand&amp;order=desc&amp;ignore_sticky_posts=1&amp;post_status=publish&amp;posts_per_page=1&amp;post_type=post&amp;author__in%5B0%5D=10&amp;post__not_in%5B0%5D=6806\" data-max-page=\"224\">\n                    <span class=\"eael-btn-loader button__loader\"><\/span>\n                    <span class=\"eael_load_more_text\"><\/span>\n                <\/button>\n            <\/div>\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Services enable us to both develop the group\u2019s business and stand out from the competition. They are at the heart of our strategic vision, bring added value to our offer and transform it into a real customer experience. This approach was further enriched in 2022. We met Philippe Gault, Haulotte Services Director, and Patrick Murris, [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":58859,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[564],"tags":[],"class_list":["post-59876","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-archive-14-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Services: a remarkable year - Together<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Services: a remarkable year - Together\" \/>\n<meta property=\"og:description\" content=\"Services enable us to both develop the group\u2019s business and stand out from the competition. They are at the heart of our strategic vision, bring added value to our offer and transform it into a real customer experience. This approach was further enriched in 2022. 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