{"id":3112,"date":"2020-09-04T17:00:39","date_gmt":"2020-09-04T15:00:39","guid":{"rendered":"https:\/\/together-webzine.haulotte.com\/hello-haulotte-a-board-game-for-our-customer-service-representatives\/"},"modified":"2021-01-12T13:27:05","modified_gmt":"2021-01-12T11:27:05","slug":"hello-haulotte-a-board-game-for-our-customer-service-representatives","status":"publish","type":"post","link":"https:\/\/dev.refonte.together-webzine.haulotte.com\/en\/archives-en-5\/hello-haulotte-a-board-game-for-our-customer-service-representatives\/","title":{"rendered":"HELLO, HAULOTTE? A board game for our Customer Service representatives!"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3112\" class=\"elementor elementor-3112 elementor-919\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-43db5a4c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"43db5a4c\" data-element_type=\"section\" 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srcset=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/jeu-plateau.jpg 640w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/jeu-plateau-300x225.jpg 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-6402b755 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6402b755\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-2e674c92\" 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class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/picto-orange.svg\" class=\"attachment-large size-large wp-image-1111\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6db5676\" data-id=\"6db5676\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d3e97e6 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"5d3e97e6\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">HELLO, HAULOTTE? A board game for our Customer Service representatives!<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b649f6 elementor-widget elementor-widget-text-editor\" data-id=\"7b649f6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3><strong>Customer Service representatives<\/strong> now have a new playful and interactive training support to learn best practices: <strong>a special Haulotte board game!<\/strong><\/h3><figure id=\"attachment_1703\" aria-describedby=\"caption-attachment-1703\" style=\"width: 300px\" class=\"wp-caption alignleft\"><img decoding=\"async\" class=\"wp-image-1703 size-medium\" src=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/IMG_0675-300x225.jpg\" alt=\"\" width=\"300\" height=\"225\" srcset=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/IMG_0675-300x225.jpg 300w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/IMG_0675.jpg 640w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><figcaption id=\"caption-attachment-1703\" class=\"wp-caption-text\">Fran\u00e7ois Bosy, Adna Mujanovic and Cristina Royuela in a play-training session<\/figcaption><\/figure><p>\u201c<em>With the help of Fran\u00e7ois Bosy on the technical part, we have developed specific examples that enable beginners to practice managing incoming calls, and using our internal tools and processes to provide a fast and efficient service to our customers<\/em>\u201d explains <strong>Evgu\u00e9niya Soloviova (Customer Service Training Manager)<\/strong>.<\/p><p>\u00a0<\/p><div><p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1024 size-medium alignright\" src=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/jeu-plateau-300x225.jpg\" alt=\"\" width=\"300\" height=\"225\" srcset=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/jeu-plateau-300x225.jpg 300w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/jeu-plateau.jpg 640w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p><p>Test sessions are planned for teams in France to adjust the content and make this a collaborative project.<\/p><\/div><div>Subsequently, the training kits version for subsidiary trainers in their language will be organized so that they can use it to train new starts.<\/div><div>\u00a0<\/div><div><figure id=\"attachment_1821\" aria-describedby=\"caption-attachment-1821\" style=\"width: 280px\" class=\"wp-caption alignleft\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1821 size-medium\" src=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/ES-rotated-e1593602528424-280x300.jpg\" alt=\"\" width=\"280\" height=\"300\" srcset=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/ES-rotated-e1593602528424-280x300.jpg 280w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/ES-rotated-e1593602528424.jpg 302w\" sizes=\"(max-width: 280px) 100vw, 280px\" \/><figcaption id=\"caption-attachment-1821\" class=\"wp-caption-text\">Evgu\u00e9niya Soloviova, Customer Service Training Manager<\/figcaption><\/figure><\/div><div>This playful format will provide a more informal atmosphere to help improve project managers\u2019 skills and make them independent more quickly!<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-657ac64d elementor-widget elementor-widget-post-navigation\" data-id=\"657ac64d\" data-element_type=\"widget\" data-widget_type=\"post-navigation.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-post-navigation\">\n\t\t\t<div class=\"elementor-post-navigation__prev elementor-post-navigation__link\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-post-navigation__next elementor-post-navigation__link\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-71a41249\" data-id=\"71a41249\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-1d899159 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1d899159\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6b67caf2\" data-id=\"6b67caf2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-368cbc91 elementor-widget elementor-widget-image\" data-id=\"368cbc91\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/picto-orange.svg\" class=\"attachment-large size-large wp-image-1111\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-657ffcf5\" data-id=\"657ffcf5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-76b0f4fc elementor-widget elementor-widget-heading\" data-id=\"76b0f4fc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Further reading<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<script>\n\t\t\t\t(function($) {\n                    \"use strict\";\n\n                    var target = $('.elementor-element-6402b755');\n                    target.addClass('e-lazyloaded');\n\n                    \n                    var 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