The “Haulotte Service” teams have reassessed and updated our service contract offers. The sales documentation has been marketed to that effect and the sales teams have been trained in each subsidiary. Moreover, the teams have brought a new configurator online and added new functions on M3 to facilitate contract registration and invoicing.
This reorganization would not have come about without the contribution of the digital, Service & Europe marketing, communication, service sales, Service pricing and IT&S teams in France and in Romania, the Service technical department, and Service Operation Manager Europe. In short, it has been a collaborative project!
The outcome of this work by the “Haulotte Service” teams was the creation of Challenges for the EUROPE zone which will be set up shortly for the APAC and AMERICAS zones. The overall winners of these challenges are:
Sales representative challenge: Well done to our machines sales teams, who succeeded in promoting these contracts in addition to the sale of machines
Who
All the European sales representatives and administrative teams working in the sale/renewal of service contracts
How
1 point gained for every ESSENTIAL or COMFORT contract sold. 2 points gained for the sale of a SERENITY contract. The sales representative who earned the most points during the month won the prize for that month
Subsidiary challenge:
Who
European subsidiaries
How
– A goal was set for each subsidiary for the ratio Number of contracts sold / Number of machines sold over the period
– Each subsidiary that achieved its goal won the prize (all the subsidiaries could win, regardless of the result of the others)
Thanks to these challenges, the turnover for Service contracts in 2020 was higher than sales for 2019 despite COVID and represents over half a million euros. It should be noted that warranty extensions sold during the challenge are not counted in this figure and represent an invoicing supply for the future.
Well done everyone!
Together, we work better!
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