{"id":3183,"date":"2020-09-02T18:17:10","date_gmt":"2020-09-02T16:17:10","guid":{"rendered":"https:\/\/together-webzine.haulotte.com\/eine-neue-organisation-im-dienste-des-kunden\/"},"modified":"2021-01-12T13:40:02","modified_gmt":"2021-01-12T11:40:02","slug":"eine-neue-organisation-im-dienste-des-kunden","status":"publish","type":"post","link":"https:\/\/dev.refonte.together-webzine.haulotte.com\/de\/archiv-5_de\/eine-neue-organisation-im-dienste-des-kunden\/","title":{"rendered":"Eine neue Organisation im Dienste des Kunden"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3183\" class=\"elementor elementor-3183 elementor-761\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-4f50f236 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" 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srcset=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/\u00e9quipe-digitale-services-scaled.jpg 2048w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/\u00e9quipe-digitale-services-300x225.jpg 300w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/\u00e9quipe-digitale-services-1024x768.jpg 1024w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/\u00e9quipe-digitale-services-768x576.jpg 768w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/\u00e9quipe-digitale-services-1536x1152.jpg 1536w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/\u00e9quipe-digitale-services-1320x990.jpg 1320w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-539de911 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"539de911\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-5b70f44c\" data-id=\"5b70f44c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-2819ad4e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2819ad4e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-34b6027f\" data-id=\"34b6027f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-45d36081 elementor-widget elementor-widget-image\" data-id=\"45d36081\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/picto-orange.svg\" class=\"attachment-large size-large wp-image-1111\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-37056f73\" data-id=\"37056f73\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5e9997 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"d5e9997\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Eine neue Organisation im Dienste des Kunden<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb9fb71 elementor-widget elementor-widget-text-editor\" data-id=\"cb9fb71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Das Digital Team des Kundendienstes hat ein neues Event f\u00fcr die Haulotte Group ins Leben gerufen: die UX-Woche! (User eXperience \/ Benutzererfahrung)<\/h3>\n<p>Bei zwei \u201eDesign Sprint\u201c-Workshops mit freiwilligen Teilnehmern aus verschiedenen Abteilungen konnten die Entwicklungsschwerpunkte von zwei digitalen Tools in unserem Serviceangebot identifiziert werden: Easy Spare Parts und Haulotte Diag.<\/p>\n<p>Ein Design Sprint ist eine Innovationsmethode, die darauf abzielt, Probleme schneller zu l\u00f6sen und die Kreativit\u00e4t im Unternehmen zu f\u00f6rdern. Ziel ist es, die Anforderungen der Benutzer und der Kunden schneller und g\u00fcnstiger zu erf\u00fcllen. Im Rahmen der Designs Sprints befasste sich ein kleines Team mit einem Problem und ging innerhalb von 5 Tagen zum Benutzertest eines Prototyps \u00fcber.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13d13e0 elementor-widget elementor-widget-image\" data-id=\"13d13e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/design-sprint-service-client-1024x768.jpg\" class=\"attachment-large size-large wp-image-1636\" alt=\"\" srcset=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/design-sprint-service-client-1024x768.jpg 1024w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/design-sprint-service-client-300x225.jpg 300w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/design-sprint-service-client-768x576.jpg 768w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/design-sprint-service-client-1536x1152.jpg 1536w, https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/design-sprint-service-client.jpg 2016w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">A Design Sprint workshop driven by the Digital Services team: Mathieu Parent, Samir Timijja, Marine Fargetton and Maxime Leclerc.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c05651 elementor-widget elementor-widget-text-editor\" data-id=\"7c05651\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Mitarbeiter, Kunden, Partner\u00a0&#8230; die Tools, die vom Digital Team des Kundendienstes entwickelt werden, werden regelm\u00e4\u00dfig vom gesamten Umfeld von Haulotte verwendet.<\/p>\n<p>Das Team arbeitet seit mehreren Monaten intern daran, seine Positionierung zu \u00fcberdenken, um der Entwicklung der Anforderungen besser gerecht zu werden. \u201e<em>Die Project Leaders werden zu Project Owners, das hei\u00dft, dass sie sich nicht mehr mit der Einf\u00fchrung des Projekts zufriedengeben. Sie k\u00fcmmern sich zudem um die Betreuung und sammeln Erfahrungswerte in den verschiedenen Bereichen, um das Projekt erwartungsgem\u00e4\u00df weiterzuentwickeln und somit die Leistung zu verbessern<\/em>\u201c, erkl\u00e4rt Mathieu Parent, Digital Service Manager. Diese neue Positionierung f\u00f6rdert die Optimierung der Produkte, um eine noch bessere Kundenerfahrung anzubieten.<\/p>\n<h4>Vernetzte Projekte<\/h4>\n<p>Durch diese nachhaltige Betreuung k\u00f6nnen den verschiedenen T\u00e4tigkeitsbereichen der Haulotte Group konkrete L\u00f6sungen zur Verf\u00fcgung gestellt werden, zum Beispiel den Technikern, die Haulotte Diag f\u00fcr die Reparatur oder die Programmierung der Maschinen nutzen. \u201e<em>Wir m\u00fcssen die Anwendung Haulotte Diag weiterentwickeln, damit sie allen Anforderungen des Technikers gerecht wird\u00a0\u2013 von der Durchf\u00fchrung des Einsatzes bis zum Zugang zur Dokumentation\u00a0\u2013 und immer mit den sich sehr schnell entwickelnden mobilen Umgebungen kompatibel bleibt. Das zwingt uns, unsere Kompetenzen zu vergr\u00f6\u00dfern und einen agileren Prozess einzuf\u00fchren, und genau dazu dient die neue Position des Project Owners<\/em>\u201c, erkl\u00e4rt Marine Fargetton, Expertin Technischer Service &#038; Supply Chain.<\/p>\n<p>Um die Betreuung aller angebotenen L\u00f6sungen sicherzustellen, arbeitet das Digital Team mit einer effizienten Methode, wie der Verantwortliche f\u00fcr die Benutzererfahrung Samir Timijja erkl\u00e4rt. \u201e<em>Wir fragen die Kunden und T\u00e4tigkeitsbereiche nach ihren Anforderungen und erstellen eine Roadmap, die wir konsequent \u00fcberwachen<\/em>\u201c. Alle digitalen Tools sind betroffen, selbst die Internetseiten f\u00fcr die Kunden und Partner wie Easy Spare Parts, E Technical Information oder die Weiterbildungsplattform f\u00fcr den Service.<\/p>\n<p>Dank der neuen Positionierung des Digital Teams f\u00fcr die Services k\u00f6nnen die Project Owners die Anwendung ihrer Tools im Laufe der Zeit verfolgen und regelm\u00e4\u00dfig optimieren. \u201e<em>Dank dieser kontinuierlichen Entwicklung wird es uns auch gelingen, neue Benutzer und neue Kunden anzulocken<\/em>\u201c, folgert Maxime Leclerc, der f\u00fcr die Identifizierung neuer digitaler Marketingtools zust\u00e4ndig ist.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-125452c9 elementor-widget elementor-widget-post-navigation\" data-id=\"125452c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-navigation.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-post-navigation\">\n\t\t\t<div class=\"elementor-post-navigation__prev elementor-post-navigation__link\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-post-navigation__next elementor-post-navigation__link\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-35989c0d\" data-id=\"35989c0d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-13a7bfb2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"13a7bfb2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-66ea6218\" data-id=\"66ea6218\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1084a76c elementor-widget elementor-widget-image\" data-id=\"1084a76c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/dev.refonte.together-webzine.haulotte.com\/wp-content\/uploads\/2020\/06\/picto-orange.svg\" class=\"attachment-large size-large wp-image-1111\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7f82c9f7\" data-id=\"7f82c9f7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f4a22de elementor-widget elementor-widget-heading\" data-id=\"5f4a22de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Auch interessant<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<script>\n\t\t\t\t(function($) {\n                    \"use strict\";\n\n                    var target = $('.elementor-element-539de911');\n\n                    \n                    var EaelParallaxElement = {\n\n\t\t\t\t\t\tinit: function() {\n\t\t\t\t\t\t\telementorFrontend.hooks.addAction('frontend\/element_ready\/global', EaelParallaxElement.initWidget);\n\t\t\t\t\t\t},\n                        responsiveParallax: function(){\n                            var android = 1,\n                                ios = 1;\n                            switch( true || 1 ){\n                                case android && ios:\n                                    return \/iPad|iPhone|iPod|Android\/;\n                                    break;\n                                case android && ! 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(User eXperience \/ Benutzererfahrung) Bei zwei \u201eDesign Sprint\u201c-Workshops mit freiwilligen Teilnehmern aus verschiedenen Abteilungen konnten die Entwicklungsschwerpunkte von zwei digitalen Tools in unserem Serviceangebot identifiziert werden: Easy Spare Parts und Haulotte Diag. Ein Design Sprint ist [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":2124,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"footnotes":""},"categories":[282],"tags":[],"class_list":["post-3183","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-archiv-5_de"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Eine neue Organisation im Dienste des Kunden - Together<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Eine neue Organisation im Dienste des Kunden - Together\" \/>\n<meta property=\"og:description\" content=\"DIENSTLEISTUNGEN Das Digital Team des Kundendienstes hat ein neues Event f\u00fcr die Haulotte Group ins Leben gerufen: die UX-Woche! (User eXperience \/ Benutzererfahrung) Bei zwei \u201eDesign Sprint\u201c-Workshops mit freiwilligen Teilnehmern aus verschiedenen Abteilungen konnten die Entwicklungsschwerpunkte von zwei digitalen Tools in unserem Serviceangebot identifiziert werden: Easy Spare Parts und Haulotte Diag. 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